Caesars Casino Review

Undoubtedly one of the biggest names in the land-based casino industry, Caesars Palace in Las Vegas has now taken its uniquely regal brand of gaming online in the form of Caesars Casino.

As the name would suggest, Caesars Casino is a site aimed squarely at British players, with English being the only supported language and GBP being the go-to currency. Although this certainly limits the site in terms of its multi-national appeal, UK-based players will find a fairly solid online casino that features a range of slots (including a handful of progressives) and some table games.

Naturally given the huge brand behind it, Caesars Casino is a hugely reputable site and one of the safest places you could ever choose to play. The site is licensed by the government of Gibraltar - a regulatory body that doesn't hand out certificates willy-nilly - and also features 128-bit SSL encryption to ensure customers' personal and financial details will never fall into the wrong hands.

Hail Caesar

If you've ever been to Caesars Palace on the Las Vegas Strip, you'll know that the casino is an immense property housing all sorts of games, amenities and entertainments. Unfortunately, the same cannot be said of the UK-facing version of the online site, however, as players will only find around 50 games to choose from, with no live casino suite or instant win titles currently available.

In terms of the options that are available on the site, Caesars Casino features a range of games from various software providers including WMS, IGT, Endemol Games, Barcrest and the Hawk Game Suite (no, us neither). This does mean that even within such a small offering, there is fairly good variety available to users at the site, with the vast majority of options being present in the slot lobby.

Here players will find around 80% of the total game selection at Caesars Casino, with some of the most popular video slot titles including Rainbow Riches, Siberian Storm, Zeus III and the full range of Star Trek games. Fans of retro reels, meanwhile, will be pleased to discover they are also catered for at the site, with High Five and Winning Streak just two of the options at their disposal.

Caesars Casino also features a small selection of pooled jackpot titles that offer players the possibility of bagging a sizeable payday for a very small investment. These games include popular franchised slot Deal Or No Deal, the Lewis Carroll-inspired Wonderland and two classic titles in the shape of Diamond Bonanza and Tycoons Progressive. The prize pools for all four games are displayed on the casino's homepage, with the biggest progressive jackpot currently being just shy of £100,000.

Beyond the casino's selection of video, classic and progressive jackpot slots, meanwhile, players will also find a small range of casino games on offer including Roulette, Blackjack, Casino Poker and several other niche options. Indeed, with 12 titles to choose from in total, players will be able to select from five different types of Blackjack, two forms of casino poker - namely Caribbean Stud and Pai Gow Poker - and one state-of-the-art Roulette format known as Caesars Roulette Splendide.

Beyond that main catalogue of options, players will also find the Ultimate Video Poker collection available in the casino lobby (which actually brings together 10 popular formats of the game to give players a decent choice of options), a conventional Baccarat game and two versions of Hi-Lo - one a standard casino version and the other a glitzier edition inspired by the show Play Your Cards Right.

Not Marching Anywhere

Caesars Casino is a site that is 100% download-free, meaning that you'll never have to install any intrusive software on your computer to access the casino. All games come in instant-play Flash mode and can be played directly from your web browser, but unfortunately that's where the plus points end for the site as none of the featured video slots or table games can be accessed on your mobile device.

Of course, it goes without saying that this is a fairly shocking omission for a modern online casino, and this is doubly true for a site with a game offering as small as Caesars Casino.

The Riches of Rome

Given that Caesars Casino is a purely UK-facing site, it should come as no surprise that the list of payment processing options offered to players is not as extensive as what you'd expect to find at a bigger multi-national online casino. The options that are featured, however, should be sufficient enough for British players given that all forms of Visa, Mastercard, Maestro, PayPal and PaySafeCard are supported for deposits.

In terms of withdrawals, however, customers will have to rely on the various Visa methods and direct bank transfer, which makes it slightly tricky to manage your funds.

My Kingdom for a Customer

Given the size of the brand name behind Caesars Casino, you'd fully expect an equally huge welcome bonus to be available at the site. Well, the good news is that the casino doesn't disappoint on this front by offering new players a 200% match bonus up to a massive £1,000 on their first deposit, with a subsequent 50% reload bonus available the second time they fund their account.

In addition to this huge new player incentive, Caesars Casino also boasts one of the most generous VIP programs in the industry, giving players access to bonuses, cashback and free gifts.

We are Legion

In addition to the site's impressive sign-up offers and ongoing player incentives, customers at Caesars Casino can also benefit from an unrivalled customer support service throughout their time at the casino. Available 24 hours a day, 365 days a year, Caesars Casino allows players to connect with a support agent via a handy live chat interface for instant conflict resolution, while the site can also be contacted by toll-free UK phone number for those who would prefer to speak to someone in person.

A dedicated email address can also be used to submit your queries in writing, but as at any other site, the response times using this method tend to be considerably slower.

The Fall of an Empire

While Caesars Casino is able to offer an excellent level of customer support and several incredibly generous welcome bonuses that are befitting of a casino of its stature, the unavoidable conclusion is that the online site has not done the bricks and mortar casino that it's based on justice.

Indeed, when you get beyond the brand name and the sense of security that it denotes, Caesars Casino is actually a fairly underwhelming casino that doesn't provide anywhere near enough gaming options to keep players interested. Couple this with the fact that the site is not compatible with any form of mobile device and you really do have a casino that is trading off a reputation rather than providing any compelling reason for its players to remain particularly loyal.

In essence, then, if you want supreme peace of mind and good customer service, Caesars Casino is an OK place to play; but if you're looking for a bit more excitement for your money, there are plenty of better options available that offer more games and greater functionality.